BIORESTORE FAQs - Everything you need to know
FAQs
Shipping & Returns
What payment methods do you offer?
At BIORESTORE, we offer secure and encrypted transactions for all of your orders. You can choose from the following payment methods:
• Credit Cards: VISA, Maestro, MasterCard, AMEX, UnionPay.
• Klarna: Flexible payment options for your convenience.
Do you offer shipping worldwide?
Our shipping is currently available in the EU, UK & THE NORDICS.
How can I cancel my order?
To cancel your order, please contact our customer service team as soon as possible. You can reach us via hello@bio-restore.com or through our website’s contact form. If your order has not been processed or shipped, we will be happy to assist with the cancellation. Once shipped, cancellations may not be possible, but you can refer to our return policy for further options.
What is your return policy?
BIORESTORE has a 30-day return policy from the date you receive your order. To be eligible for a return, your item must be in the same condition as when you received it: unopened, unused, and in resalable condition.
NOTE: If your purchase is opened after delivery, we will not be able to offer a refund. For any further questions regarding returns, feel free to contact us at :
hello@bio-restore.com.
Customs duties, import taxes, and any additional shipping charges policy?
All customs duties, import taxes, and any additional charges related to international shipping are the sole responsibility of the customer.
Restore Cotton
Do I add BIORESTORE Cotton to the detergent dispenser drawer?
At BIORESTORE, we offer secure and encrypted transactions for all of your orders. You can choose from the following payment methods:
• Credit Cards: VISA, Maestro, MasterCard, AMEX, UnionPay.
• Klarna: Flexible payment options for your convenience.
How many garments can be restored with 1 box of Restore cotton?
Our shipping is currently available in the EU, UK & THE NORDICS.
Can I mix BIORESTORE Cotton with my regular laundry detergent in the same wash?
To cancel your order, please contact our customer service team as soon as possible. You can reach us via hello@bio-restore.com or through our website’s contact form. If your order has not been processed or shipped, we will be happy to assist with the cancellation. Once shipped, cancellations may not be possible, but you can refer to our return policy for further options.
Is BIORESTORE Cotton safe to use?
BIORESTORE has a 30-day return policy from the date you receive your order. To be eligible for a return, your item must be in the same condition as when you received it: unopened, unused, and in resalable condition.
NOTE: If your purchase is opened after delivery, we will not be able to offer a refund. For any further questions regarding returns, feel free to contact us at :
hello@bio-restore.com.
Odour Defense
What is BIORESTORE Odour Defense?
At BIORESTORE, we offer secure and encrypted transactions for all of your orders. You can choose from the following payment methods:
• Credit Cards: VISA, Maestro, MasterCard, AMEX, UnionPay.
• Klarna: Flexible payment options for your convenience.
How many washes can I expect from one treatment of BIORESTORE Odour Defense?
Our shipping is currently available in the EU, UK & THE NORDICS.
Is BIORESTORE Odour Defense safe for my family and the environment?
To cancel your order, please contact our customer service team as soon as possible. You can reach us via hello@bio-restore.com or through our website’s contact form. If your order has not been processed or shipped, we will be happy to assist with the cancellation. Once shipped, cancellations may not be possible, but you can refer to our return policy for further options.
Can I use BIORESTORE Odour Defense with other laundry detergents?
BIORESTORE has a 30-day return policy from the date you receive your order. To be eligible for a return, your item must be in the same condition as when you received it: unopened, unused, and in resalable condition.
NOTE: If your purchase is opened after delivery, we will not be able to offer a refund. For any further questions regarding returns, feel free to contact us at :
hello@bio-restore.com.
Textile Conditioner
What is BIORESTORE Textile Conditioner and how does it work?
At BIORESTORE, we offer secure and encrypted transactions for all of your orders. You can choose from the following payment methods:
• Credit Cards: VISA, Maestro, MasterCard, AMEX, UnionPay.
• Klarna: Flexible payment options for your convenience.
Can I mix BIORESTORE Textile Conditioner with my regular laundry softeners?
Our shipping is currently available in the EU, UK & THE NORDICS.
Is BIORESTORE Textile Conditioner safe to use?
To cancel your order, please contact our customer service team as soon as possible. You can reach us via hello@bio-restore.com or through our website’s contact form. If your order has not been processed or shipped, we will be happy to assist with the cancellation. Once shipped, cancellations may not be possible, but you can refer to our return policy for further options.
Is BIORESTORE Textile Conditioner safe for all types of fabrics?
BIORESTORE has a 30-day return policy from the date you receive your order. To be eligible for a return, your item must be in the same condition as when you received it: unopened, unused, and in resalable condition.
NOTE: If your purchase is opened after delivery, we will not be able to offer a refund. For any further questions regarding returns, feel free to contact us at :
hello@bio-restore.com.
How long does the softness from BIORESTORE Textile Conditioner last?
All customs duties, import taxes, and any additional charges related to international shipping are the sole responsibility of the customer.
Super White
What is BIORESTORE Super White?
At BIORESTORE, we offer secure and encrypted transactions for all of your orders. You can choose from the following payment methods:
• Credit Cards: VISA, Maestro, MasterCard, AMEX, UnionPay.
• Klarna: Flexible payment options for your convenience.
How do I use BIORESTORE Super White?
Our shipping is currently available in the EU, UK & THE NORDICS.
Is BIORESTORE Super White safe for all types of fabrics?
To cancel your order, please contact our customer service team as soon as possible. You can reach us via hello@bio-restore.com or through our website’s contact form. If your order has not been processed or shipped, we will be happy to assist with the cancellation. Once shipped, cancellations may not be possible, but you can refer to our return policy for further options.
How long does the brightening effect of BIORESTORE Super White last?
BIORESTORE has a 30-day return policy from the date you receive your order. To be eligible for a return, your item must be in the same condition as when you received it: unopened, unused, and in resalable condition.
NOTE: If your purchase is opened after delivery, we will not be able to offer a refund. For any further questions regarding returns, feel free to contact us at :
hello@bio-restore.com.
Water Seal
What is BIORESTORE Water Seal and how does it work?
At BIORESTORE, we offer secure and encrypted transactions for all of your orders. You can choose from the following payment methods:
• Credit Cards: VISA, Maestro, MasterCard, AMEX, UnionPay.
• Klarna: Flexible payment options for your convenience.
How do I use BIORESTORE Water Seal effectively?
Our shipping is currently available in the EU, UK & THE NORDICS.
Is BIORESTORE Water Seal safe for all types of fabrics?
To cancel your order, please contact our customer service team as soon as possible. You can reach us via hello@bio-restore.com or through our website’s contact form. If your order has not been processed or shipped, we will be happy to assist with the cancellation. Once shipped, cancellations may not be possible, but you can refer to our return policy for further options.
What makes BIORESTORE Water Seal environmentally friendly?
BIORESTORE has a 30-day return policy from the date you receive your order. To be eligible for a return, your item must be in the same condition as when you received it: unopened, unused, and in resalable condition.
NOTE: If your purchase is opened after delivery, we will not be able to offer a refund. For any further questions regarding returns, feel free to contact us at :
hello@bio-restore.com.