---
title: "Return Policy"
description: "BIORESTORE has a 30-day return policy from the date you have received your order. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in a condition which can be resold. NOTE: If your purchase is opened after purchase, we will not be able "
url: "https://bio-restore.clearagency.ai/return-policy"
canonical: "https://bio-restore.clearagency.ai/return-policy"
markdown_url: "https://bio-restore.clearagency.ai/return-policy.md"
site: "BIORESTORE"
publisher: "BIORESTORE"
language: "en-US"
updated: "2026-11-12"
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  - "de-DE: https://bio-restore.clearagency.ai/de/ruckgabebelehrung"
  - "fr-FR: https://bio-restore.clearagency.ai/fr/politique-de-retour"
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# Return Policy

> BIORESTORE has a 30-day return policy from the date you have received your order. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in a condition which can be resold. NOTE: If your purchase is opened after purchase, we will not be able 

## Return Policy

BIORESTORE has a 30-day return policy from the date you have received your order.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in a condition which can be resold.
NOTE: If your purchase is opened after purchase, we will not be able to offer a refund.
To begin a return request:
You will need the receipt or proof of purchase, found in the email you received when ordering your product from BIORESTORE.
To start a return, please contact hello@bio-restore.com and state your order number and reason for returning the item.
Once your return is accepted, we will send a return shipping label, as well as instructions on how and where to send your package.
Please note: Items returned without first requesting a return will not be accepted.
Further Info:
You can always contact us for any return question hello@bio-restore.com.
Damages Items:
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund in your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bio-restore.com.

## Related pages

**Main pages**

- [Sustainable Laundry Treatments & Fabric Care Solutions](https://bio-restore.clearagency.ai/) ([Markdown](https://bio-restore.clearagency.ai/home.md)): Discover the future of fabric care with BIORESTORE, your ultimate solution for sustainable laundry treatments. Restore and rejuvenate your garments with eco-friendly, effective results
- [The Future of Laundry Treatments & Clothing Care](https://bio-restore.clearagency.ai/about) ([Markdown](https://bio-restore.clearagency.ai/about.md)): Learn more about the founders that fired themselves from fashion, with the aim for a more sustainable future for the fashion industry & your wardrobe.
- [Ads Creative Expert](https://bio-restore.clearagency.ai/ads-creative-expert) ([Markdown](https://bio-restore.clearagency.ai/ads-creative-expert.md)): BIORESTORE
- [Amazon Expert](https://bio-restore.clearagency.ai/amazon-expert) ([Markdown](https://bio-restore.clearagency.ai/amazon-expert.md)): BIORESTORE
- [B2B Inquiry](https://bio-restore.clearagency.ai/b2b-inquiry) ([Markdown](https://bio-restore.clearagency.ai/b2b-inquiry.md)): BIORESTORE
- [B2B Registration Form](https://bio-restore.clearagency.ai/b2b-registration) ([Markdown](https://bio-restore.clearagency.ai/b2b-registration.md)): BIORESTORE
- [B2B Registration Success](https://bio-restore.clearagency.ai/b2b-registration-success) ([Markdown](https://bio-restore.clearagency.ai/b2b-registration-success.md)): BIORESTORE
- [BIORESTORE B2B](https://bio-restore.clearagency.ai/biorestore-b2b) ([Markdown](https://bio-restore.clearagency.ai/biorestore-b2b.md)): BIORESTORE
- [BIORESTOREXHM](https://bio-restore.clearagency.ai/biorestorexhm) ([Markdown](https://bio-restore.clearagency.ai/biorestorexhm.md)): Exclusive H&M Nordic Member App Discount on BIORESTORE! Enjoy eco-friendly textile care that extends garment life with this special offer for members.
- [BiorestoreXPolarnOPyret](https://bio-restore.clearagency.ai/biorestorexpolarnopyret) ([Markdown](https://bio-restore.clearagency.ai/biorestorexpolarnopyret.md)): BIORESTORE
- [Career](https://bio-restore.clearagency.ai/career) ([Markdown](https://bio-restore.clearagency.ai/career.md)): BIORESTORE
- [Get in touch and contact us](https://bio-restore.clearagency.ai/contact) ([Markdown](https://bio-restore.clearagency.ai/contact.md)): Do you have a question about BIORESTORE, follow the link for our contact information.
- [CRM Specialist](https://bio-restore.clearagency.ai/crm-specialist) ([Markdown](https://bio-restore.clearagency.ai/crm-specialist.md)): BIORESTORE
- [Excl](https://bio-restore.clearagency.ai/excl) ([Markdown](https://bio-restore.clearagency.ai/excl.md)): BIORESTORE
- [BIORESTORE FAQs - Everything you need to know](https://bio-restore.clearagency.ai/faqs) ([Markdown](https://bio-restore.clearagency.ai/faqs.md)): Do you have a question about product usage, instructions, how to, ingredients or product safety – check out the Frequently Asked Questions page.
- [Full Stack Developer](https://bio-restore.clearagency.ai/full-stack-developer) ([Markdown](https://bio-restore.clearagency.ai/full-stack-developer.md)): BIORESTORE
- [H&M Foundation Global Change Award Winners 2022](https://bio-restore.clearagency.ai/gcapage) ([Markdown](https://bio-restore.clearagency.ai/gcapage.md)): H&M Foundation Global Change Award Winners BIORESTORE are shaking up the fashion industry putting a new spin on laundry with sustainable clothing & textile care
- [Invoice](https://bio-restore.clearagency.ai/invoice) ([Markdown](https://bio-restore.clearagency.ai/invoice.md)): BIORESTORE
- [Job Open Application](https://bio-restore.clearagency.ai/job-open-application) ([Markdown](https://bio-restore.clearagency.ai/job-open-application.md)): About the job Welcome to BIORESTORE! We are a leading innovator in the field of sustainable garment rejuvenation technologies, striving to redefine the boundaries of textile sustainability and responsible fashion. Our mission is to develop groundbreaking solutions that revitalize garments, promote a
- [Marketing Assets](https://bio-restore.clearagency.ai/marketing-assets) ([Markdown](https://bio-restore.clearagency.ai/marketing-assets.md)): 📄 Download (PDF)
- [Our Promise - 100% Money Back Guarantee Policy](https://bio-restore.clearagency.ai/money-back-guarantee-policy) ([Markdown](https://bio-restore.clearagency.ai/money-back-guarantee-policy.md)): BIORESTORE stands by the quality of our product & it’s results, if you are not satisfied we offer a ‘’no fuss’’ Money Back Guarantee Policy.
- [NFC](https://bio-restore.clearagency.ai/nfc) ([Markdown](https://bio-restore.clearagency.ai/nfc.md)): BIORESTORE
- [Odour Defense Page](https://bio-restore.clearagency.ai/odour-defense-page) ([Markdown](https://bio-restore.clearagency.ai/odour-defense-page.md)): BIORESTORE
- [Open application](https://bio-restore.clearagency.ai/open-application) ([Markdown](https://bio-restore.clearagency.ai/open-application.md)): BIORESTORE
- [Privacy Policy Your Data, Secure & Protected](https://bio-restore.clearagency.ai/privacy-policy) ([Markdown](https://bio-restore.clearagency.ai/privacy-policy.md)): Learn how BIORESTORE protects your privacy. Our policy ensures secure data handling, transparency, and compliance for a safe and trusted shopping experience.
- [Product Knowledge](https://bio-restore.clearagency.ai/product-knowledge) ([Markdown](https://bio-restore.clearagency.ai/product-knowledge.md)): BIORESTORE
- [BIORESTORE Shipping & Returns - Hassel free, Fast & Easy Refunds](https://bio-restore.clearagency.ai/shipping-returns) ([Markdown](https://bio-restore.clearagency.ai/shipping-returns.md)): Explore the BIORESTORE Shipping & Returns policy. Enjoy fast delivery, hassle-free returns, and easy refunds to ensure a seamless shopping experience.
- [Where to Buy BIORESTORE - Stockists & Store Locator](https://bio-restore.clearagency.ai/stockists) ([Markdown](https://bio-restore.clearagency.ai/stockists.md)): Find where to buy BIORESTORE Award Winning laundry treatments & sustainable clothing care at our global stockists – refresh, renew & revive your wardrobe now.
- [Discover Sustainable Laundry Treatment Solutions & Clothing Care -BIORESTORE](https://bio-restore.clearagency.ai/sustainability) ([Markdown](https://bio-restore.clearagency.ai/sustainability.md)): Discover BIORESTORE Award Winning laundry treatments and clothing care to prolong the life of clothing & fashion in 1 home laundry wash.
- [The science behind BIORESTORE - How it work](https://bio-restore.clearagency.ai/technology) ([Markdown](https://bio-restore.clearagency.ai/technology.md)): Discover how BIORESTORE works by taking a look at the science behind restoring the shape and texture of your clothing.
- [Terms & Conditions](https://bio-restore.clearagency.ai/terms-conditions) ([Markdown](https://bio-restore.clearagency.ai/terms-conditions.md)): Try Now, Pay Later Program Overview When you order a product under the “Try Now, Pay Later” program, you will not be charged immediately. The payment is authorized and held at the time of purchase. You have 14 days from the delivery date to try the product. Payment Authorization At the time of purch

## How to cite

BIORESTORE. “Return Policy”. BIORESTORE, 2026-11-12. https://bio-restore.clearagency.ai/return-policy (accessed <date>).

## Company & contact

- **Company:** BIORESTORE
- **Address:** Gästrikegatan 14 113 56 Stockholm Sweden, 113 56 Stockholm
- **General enquiries:** [hello@bio-restore.com](mailto:hello@bio-restore.com)
- **About:** BIORESTORE AB Providing science based sustainable Laundry Re-Tergent™ Treatments for the fashion Industry & your wardrobe

**Other languages:** [Dansk](https://bio-restore.clearagency.ai/da/returpolitik.md) · [Deutsch](https://bio-restore.clearagency.ai/de/ruckgabebelehrung.md) · [Français](https://bio-restore.clearagency.ai/fr/politique-de-retour.md) · [日本語](https://bio-restore.clearagency.ai/ja/return-policy.md) · [Latviešu](https://bio-restore.clearagency.ai/lv/return-policy.md) · [Nederlands](https://bio-restore.clearagency.ai/nl/return-policy.md) · [Svenska](https://bio-restore.clearagency.ai/sv/return-policy.md)

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